Refund & Exchange Policy

At Chilgozay Clothing, customer satisfaction is our priority. If something isn’t right, we’re here to help.

Exchange Policy

We offer exchanges in the following cases:

• Size issues
• Defective or damaged items
• Incorrect item received

Exchange Conditions:

• Request must be made within 3 days of delivery
• Item must be unused, unwashed, and in original condition with tags intact
• Exchange is subject to stock availability

How to Request an Exchange

• Contact us on WhatsApp: +92 321 5559612
• Share your order number and reason for exchange
• Our team will guide you through the process

Refund Policy

• Refunds are only applicable in case of:
  • Out-of-stock items after order confirmation
  • Verified defective or incorrect items (if exchange is not possible)
  • 25% Chanrges Deduct as service, Handling, and Govt Taxes 

Refund Method:

• Refunds will be processed via bank transfer or mobile wallet within 5–7 working days

Non-Returnable Items

• Worn or used items
• Items without original tags/packaging
• Discounted or sale items (unless defective)